1. Cancellation Policy:
Service Appointments & Bookings: If you wish to cancel your appointment or booked service, please contact us at least [X hours/days, e.g., “48 hours”] before your scheduled time. Cancellations made beyond this period will be charged a cancellation fee of [X% or X amount, e.g., “10% of the service cost or ₹500”], whichever is higher.
Product or Service Subscriptions: You may cancel your ongoing subscription with us at any time. If you cancel in the middle of a billing cycle, you’ll have access until the end of that cycle.
2. Refund Policy:
Service Appointments & Bookings: If you cancel your appointment or service booking within the allowed cancellation period, you are eligible for a full refund minus any transaction fees. Cancellations made beyond this period will be refunded after deducting the cancellation fee.
Faulty or Unsatisfactory Service: If you believe our service was not delivered as promised or there were significant issues, please reach out to us within [X days, e.g., “7 days”] of the service delivery. After reviewing your claim, we may offer a partial or full refund, or we may provide a corrective service at no additional cost.
Product or Service Subscriptions: For ongoing subscriptions, refunds will be prorated based on the unused portion of the subscription. Any consumed or used portion of the subscription is non-refundable.
Digital Products & Downloads: Due to the nature of digital content, all sales of digital products, downloads, or software are final and cannot be refunded once accessed or downloaded.
3. Processing Refunds:
All approved refunds will be processed within [X days, e.g., “10 business days”]. The funds will be returned via the original payment method used during the purchase.
4. Exceptions:
In exceptional circumstances, and at our sole discretion, we may offer refunds outside the terms stated here. Each case will be assessed individually.
5. Contacting Us:
If you have any questions about this policy or wish to make a cancellation or refund request, please contact:
Dyota Digi Tech PVT LTD
Email: info@dyotatech.ai
Contact: +91 9858681999
